Getting Started- How To Sell on Flipkart

Welcome to the starter guide on selling at Flipkart.
Once you have completed the sign-up process, you will have to go through a 6-step selling process on Flipkart. This video gives you an overview of these steps:
  1. Listing: This is where you add information about the products that you want to sell. This step is very important as it helps a buyer make a purchasing decision depending on the information given by you.
    • To start listing, log on to the seller portal and go to the Listings tab.
    • Here you can choose Add a listing for already existing products on Flipkart or choose Add listings in bulk to upload details about new products. 
    • When you choose Add Listings in bulk, you will get a catalog file, which is an excel sheet to fill in all necessary details of your products. 
    • Upload the file on the portal for quality check.
    • Once quality check is complete, we will update you regarding any errors that need to be corrected.  
    • Once all entries are checked, the file is marked as approved. 
    If you have trouble with this step, you can get in touch with our third-party service providers who will help you update the catalog file or help you take professional photographs of your products.
  2. Updating price and stock count of your listings:
    • Under the Listings tab, go to My listings.
    • Here, in the Non-live sub-tab, you can update the product price, stock count, etc.
    • Once added, these listings move to the Live sub-tab and are ready to sell. 
    • But before you go live and start selling, you need to upload any documents that you might have missed out earlier. For example, your PAN, TAN, address proof, ID proof, etc
    • Ensure all details are verified as well
  3. Fulfilling orders or order management includes the following steps: 
    • Receiving new orders from buyers and confirming the order 
    • Packing that order - adding invoice and shipment label and keeping it ready for dispatch 
    • Dispatching that order by marking it as ‘Ready to Dispatch’ on the portal 
    • Downloading the manifest to ensure that you provide the shipment as per the manifest to our logistics partner during pick up 
    • Tracking orders until they are delivered to your buyers
  4. Handling returns: When a buyer is unhappy with the product, he/she may want to return it. This involves refund, exchange or replacement. A hassle-free returns procedure leads to buyer satisfaction making you a preferred seller.
  5. Payments: Payments are released thrice a week and within a specified number of days and are subject to commission or cancellation fees. A Seller Protection Programme also exists to take care of damages when you are not at fault. Your grievances will be taken into consideration and resolved.
  6. Track Performance: Track your performance as your sales, quality of service and other factors help you become a preferred seller on Flipkart. You can track your performance and get necessary information through the Metrics tab on your seller portal.

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